Welcome to the Privacy Policy of NEXUS REALM PTE. LTD. (hereinafter referred to as "we", "us", or "our"). We understand the importance of privacy to you and are committed to protecting the security and confidentiality of your personal information when you use all the games, websites, applications, and related services we provide (collectively, the "Services").
This Privacy Policy (hereinafter referred to as "this Policy") aims to explain in a clear and understandable manner how we collect, use, store, protect, share, and transfer your personal information when you interact with our Services, as well as the rights you have in relation to your information. This Policy is an integral part of our Terms of Use.
By accessing or using our Services, you signify that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any part of this Policy, please immediately cease using our Services.
We may revise this Policy from time to time. We will post any material changes as an updated version on our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.
To provide, maintain, and improve our Services, and to ensure a safe and fair gaming environment, we collect the following types of information. We will only collect and use your personal information for the purposes described in this Policy.
1.1. Information You Provide to Us Directly
When you actively interact with our Services, we collect the information you provide. This includes:
Account Registration Information: When you create an account, you may provide information such as your email address, username (nickname), password, and other profile information you choose to provide (such as an avatar).
Communication Information: When you contact our player support team, report a problem, participate in a survey, or otherwise communicate with us, we collect the information included in your communications, including your contact details and the content of the communication.
Community Interaction Information: When you post content on our forums, chat rooms, or social media channels, we collect the User Generated Content you post, such as posts, comments, and images.
Commercial Activity Information: When you participate in our contests, events, or promotions, we may collect information you provide for participation, such as your contact details for prize distribution.
1.2. Information We Collect Automatically When You Use Our Services
When you access or use our Services, our systems automatically collect certain information. This includes:
Device and System Information: We collect information about the device you use to access our Services, such as the device model, operating system version, unique device identifiers, hardware specifications, and browser type and language settings.
Network Information: We collect your IP address, network type (e.g., WiFi, cellular), internet service provider, and general location information (typically inferred from your IP address, with precision only at the city or country level).
Gameplay Data and Telemetry: To operate and optimize our games, we collect information about your in-game activity. This includes your game progress, session duration, achievements, character levels, Virtual Item ownership, interaction records with other players, system performance data, and game crash reports. This data is crucial for us to understand game balance, fix bugs, and enhance the overall player experience.
Cookies and Similar Technologies: Like most online services, we use cookies, web beacons, and similar technologies to collect information. These technologies help us to: authenticate your identity to keep you logged in; remember your preferences and settings; analyze how you use our Services to understand traffic patterns and make improvements; and provide content or advertising that is more relevant to your interests (where applicable). You can manage or refuse cookies through your browser settings, but please note that this may affect your ability to use certain features of our Services.
1.3. Information We Obtain from Third-Party Sources
In some cases, we may obtain information about you from third parties. This includes:
Third-Party Platform Information: If you choose to link or log in to our Services through a third-party platform (such as a game console platform or social network), we may receive information shared with us by that platform, according to its authorization policies and your privacy settings, such as your public profile information (e.g., username, avatar) and friends list.
Payment Processing Information: When you make a purchase in our Services, you will provide payment information (such as a credit card number) directly to our third-party payment processing partners. We do not store your full payment card information ourselves, but we may receive transaction confirmation information from the payment service provider, such as a transaction ID and purchase summary, to process your order and provide support.
Publicly Available Information: We may collect information from publicly available sources, for purposes such as anti-cheating or community safety.
We strictly adhere to the principles of lawfulness, fairness, and necessity, and use the collected information for the following purposes:
To Provide and Operate Our Services:
To create and manage your account.
To enable you to play games and interact with other
players.
To process your transactions and orders.
To provide technical support and respond to your
requests.
To Improve and Personalize Our Services:
To analyze usage data and trends to understand our user base
and optimize service design.
To fix bugs, resolve technical issues, and improve the
stability and performance of the Services.
To provide you with more personalized content and experiences
based on your preferences and gameplay history.
To develop new games, features, and services.
To Ensure Security and Fairness:
To monitor and prevent cheating, hacking, unauthorized access,
and other violations of our Terms of Use.
To protect the security of our Services, users, employees, and
Intellectual Property.
To enforce our Terms of Use and Community Code of
Conduct.
To Communicate With You:
To send you service-related administrative notifications, such
as account security alerts, service maintenance notices, or
changes to our terms.
With your consent, to send you news, updates, special offers,
and marketing information that may be of interest to you. You
can opt out of such communications at any time.
To Fulfill Legal Obligations:
To comply with applicable laws, regulations, court orders, or
government agency requests.
To protect our legal rights and interests, or those of third
parties.
We respect your privacy and will not sell your personal information to any third party. We will only share your information in the following limited circumstances and with appropriate safeguards in place:
With Your Consent: We will share your information with third parties you consent to after obtaining your explicit consent.
With Other Users: Some of your information, such as your username, avatar, and gameplay data (e.g., leaderboard rankings, achievements), may be public within our Services or shared with other players as part of the online gaming social experience.
With Service Providers: We may share information with third-party partners who provide support services for us. These partners can only access necessary information to perform their service duties (such as data hosting, cloud storage, data analytics, payment processing, customer support) and are bound by strict confidentiality agreements that prohibit them from using your information for any other purpose.
For Legal Reasons: We may share your information when we believe in good faith that disclosure is necessary or appropriate to comply with a legal obligation, respond to a valid legal process (such as a search warrant, court order, or subpoena), protect the rights, property, or safety of us, you, or others, or to detect and prevent fraud and security issues.
In a Business Transfer: If NEXUS REALM PTE. LTD. undergoes a transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred to a successor entity as part of that transaction. In such an event, we will notify you, such as by posting a notice on our website, and require the new information manager to continue to be bound by this Privacy Policy.
In Anonymized or Aggregated Form: We may share processed, anonymized, or aggregated data that cannot identify you personally (for example, statistical reports about our user base) with partners for industry analysis or research purposes.
We respect your control over your personal information. Depending on the laws of your jurisdiction, you may have a range of rights. We strive to enable all users to exercise the following rights:
Right of Access and Rectification: You have the right to access the personal information we hold about you and to correct any inaccuracies. You can usually view and modify most of your profile information directly through your account settings page.
Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that we delete your personal information, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw your consent.
Right to Data Portability: Where technically feasible, you have the right to receive some of your personal information in a structured, commonly used, and machine-readable format, and the right to transmit that data to another service provider.
Right to Object to Processing: You have the right to object to our processing of your personal information based on our legitimate interests. In such cases, we will cease processing your information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
Right to Withdraw Consent: If our information processing is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Marketing Communication Choices: You can opt out of receiving marketing emails from us at any time by following the "unsubscribe" link in the email or by changing your account notification settings. Please note that even if you opt out, we may still send you important non-marketing administrative messages.
To exercise any of the rights described above, please contact us using the contact information provided at the end of this Policy. To protect the security of your information, we may require you to verify your identity before processing your request.
We have implemented commercially reasonable and industry-standard physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. These measures include, but are not limited to, data encryption, firewalls, access controls, and employee security training.
However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we are committed to using the highest standards to protect your data, we cannot guarantee its absolute security. You are also responsible for keeping your account credentials secure to prevent unauthorized access.
We retain your personal information only for as long as necessary for the purposes described in this Policy, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information, the purposes for which it was collected and processed, and the relevant legal or operational needs. When your personal information is no longer required to be retained, we will take steps to securely delete or anonymize it.
Our Services are primarily intended for adults. We do not knowingly collect or solicit personal information from any child under the age of 13 (or other applicable age in your jurisdiction). If we discover that we have inadvertently collected such information, we will take immediate steps to delete it. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the contact information below.
NEXUS REALM PTE. LTD. is a global company, and we may store and process your information on servers and facilities around the world, which may be located outside of your country or region. This means your personal information may be transferred to countries with data protection laws that are different from those in your jurisdiction.
When we conduct such international data transfers, we will ensure that appropriate safeguards are in place (for example, by relying on standard contractual clauses) to ensure that your personal information receives a level of protection equivalent to that described in this Policy.
Our Services may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or content of these third parties. When you click a link to leave our Services, we encourage you to read the privacy policy of each website you visit carefully. This Privacy Policy does not apply to any third-party services.
If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please do not hesitate to contact our data protection team at:
NEXUS REALM PTE. LTD.
Address: 60 PAYA LEBAR ROAD, #08-10, PAYA LEBAR SQUARE,
SINGAPORE 409051
Email: [email protected]
We will promptly address your request and do our best to resolve your concerns.